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 Post subject: Recently shipped option for Europe!
 Post Posted: Thu Sep 22, 2005 4:56 pm 
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Joined: Sun Aug 14, 2005 1:00 pm
Posts: 20
Location: Gravesend, UK
Mr Hall, isn't it possible to get a recently shipped option on your website for Europe. It is difficult enough to get Rickenbacker's in Europe and UK as it is, and if people knew which dealers/distributers were receiving stock it would be very helpful.

It's difficult enough for us with you telling your US dealers that they can't ship to Europe which I find really unfair and unbusiness like, surely all Rickenbacker users outside of the US are equally important to you as your US ones, at the end of the day you still get your orders aswell as your money.

At some point in the near future it's just going to be impossible to get your guitars if waiting lists keep creeping up, and in that case will probably only be available to US customers only.

Most Rickenbacker users in the UK, Europe and the rest of the World, stick by your company and only buy Rickenbackers, but if they can't buy due to shortages they are eventually going to go to another company against their will.

Can't you some how make it easier and fairer for those outside the US to be able to obtain your products, surely this makes for good business and good customer service. As a business owner, I feel it is our responsibility to make our products and services available to as wide a customer base as possible. Surely if you provide a service you should provide for all not just those in North America.

I constantly keep reading on this forum and others similar complaints about those outside the US getting a raw deal, and having problems getting Rickenbacker products, don't you take us seriously, aren't you interested in our custom?

Most of us respects you and your business, so please make it easier for us!

Warren


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 Post subject: Re: Recently shipped option for Europe!
 Post Posted: Thu Sep 22, 2005 8:27 pm 
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Joined: Mon Aug 08, 2005 1:00 pm
Posts: 103
Location: Teignmouth, UK
I wonder how Rosetti & other distributers would feel about Ric allowing US dealers to ship new products abroad. As much as I would love to be able to buy new from the US, the distribution system would fall apart, leaving Ric with LESS sales, not more.

What distributor will deal with a company that has no territories? I would have thought that allowing that to happen would be bad business....


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 Post subject: Re: Recently shipped option for Europe!
 Post Posted: Thu Sep 22, 2005 9:32 pm 
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Joined: Sun Aug 14, 2005 1:00 pm
Posts: 20
Location: Gravesend, UK
To be honest I can't agree with you there, Rosetti hardly ever orders any free stock at all, forcing UK customers to buy from Europe and even the US. Rosetti distribute other makes other than Rickenbacker, and order in more Gibson and other makes for free stock. Although I have bought from Rosetti through a dealer before that was years ago, and since I have had to buy my Rickenbackers from Europe where they order more free stock! I know quite a few people who have had to do the same thing.

If Rosetti bought more free stock there wouldn't be this problem in the UK, but they wont.

This is why I think it would be helpful if Rickenbacker added a "Recently Shipped" option for Europe as it would help customers trace products they wanted to buy.



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 Post subject: Re: Recently shipped option for Europe!
 Post Posted: Thu Sep 22, 2005 9:39 pm 
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Location: Santa Ana, CA
First, let me tell you, since you are in the U.K., that Rosetti has, far and away, the best inventory of any account in the world. They order very long range for their warehouse inventory and are constantly receiving shipments. They can afford and do keep far more goods on hand than any American dealer possibly could.

Second, almost 60% of our goods are currently exported and more than half of that goes to Europe. North America is most certainly not getting any preferential treatment.

Next, you'll find that dealer restrictions against trans-shipment exist at all the major manufacturers, in almost all industries. It's the only way proper regionalized distribution will be achieved as otherwise there is no motivation for a distributor to provide for warehousing, promotion, warranty repair and service. At the next level, direct sales eliminate the need for your local music store. Do you really think it would be better if you had no store within your city where you could obtain musical goods?

The problem is not that we don't want anyone's business, it's just that there aren't enough goods to go around for anyone and everyone, and that's what we're working to solve.

The recently shipped option would provide no valuable information to you. Most of our distributors are multi-country, and they in turn are sending the goods on to a myriad local stores. It would be nice to have the shipping data for those stores as we do here (since we're the distributor here in North America) but at this time we are not privy to that information.


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 Post subject: Re: Recently shipped option for Europe!
 Post Posted: Thu Sep 22, 2005 9:53 pm 
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Joined: Sun Aug 14, 2005 1:00 pm
Posts: 20
Location: Gravesend, UK
Thank you Mr Hall for your reply, the problem with Rosetti is they only order certain items, 330, 360, 4003, and more common guitars, they hardly ever order in 4004L, 4004C, and the 650 range, unless ordered by a customer.

More customers would order both the 650 and 4004 ranges if they were available in the UK, but in the past this hasnt happened, these are all exceptional guitars not just in playability, sound, but craftsmanship too.


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 Post subject: Re: Recently shipped option for Europe!
 Post Posted: Thu Sep 22, 2005 10:42 pm 
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Joined: Mon Sep 19, 2005 1:00 pm
Posts: 26
Location: Chichester, England
In defence of Rosetti, here! I have a long enough memory to remember previous UK distributors and I, for one, have no axe to grind with Rosetti in UK. At no other time can I recall seeing as many Ricks in the music shops, as there seem to be now. And if not all of the product range is not readily available? Well, yes, it might be nice to have the opportunity of trying out an off the shelf 650 - but this is not a situation unique to Rickenbackers. I would quite like to find a stock ES175 or a Byrdland, but I don't expect to find one in my local Strat-obsessed emporium.

As an aside - it's been my experience that Rosetti have always "gone the extra mile" to help sort out any queries or to supply/source spare parts requirements - be it for my Gibsons (of which I own 12) or my 4 Rickenbackers.

A good case in point was the time I lost the one piece bridge saddle off my 1966 450/12. Following an emailed query made to Rosetti, they sourced one after providing me with regular updates - even involving a member of RIC staff searching for any at the plant (maybe I shouldn't divulge that fact!?). I can't thank them enough.



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 Post subject: Re: Recently shipped option for Europe!
 Post Posted: Thu Sep 22, 2005 10:50 pm 
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Joined: Sat Aug 20, 2005 1:00 pm
Posts: 1752
Location: Erkelenz, Europe
Is there really any need for local distribution nowadays? Would it not make more sense, if you would distribute your guitars worldwide yourself? As I mentioned before, you could at least do that with spare parts and strings.

Concerning the local stores: I do not really need a local store, when there is no "local" store in Germany, Belgium and the Netherlands at all that carries the guitars I play or offers the strings, spare parts and other equipment I need.

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 Post subject: Re: Recently shipped option for Europe!
 Post Posted: Fri Sep 23, 2005 1:57 am 
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Joined: Tue Sep 13, 2005 1:00 pm
Posts: 9
Location: Finland
I really do share my opinions with Doctorno. There IS a supplier in Finland for Rics (into-luthman or like) but when I called them in March 05 they said no Rics available. in June I ordered my 330FG from Thomann when their net site announced there were some, I asked them for 6-string 330 for curiosity somewhere in Jan - Mar 05 then they replied "it is easier to squeeze water outta stone than get a Ric (ASAP)" I did not fool myself anymore asking Finnish supplier neither Swedish for those strings I´d like to try.
so how come I do not get those so important ric sound compressed 10-42 set for my smelly ric ...

Kroc with K


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 Post subject: Re: Recently shipped option for Europe!
 Post Posted: Fri Sep 23, 2005 2:12 am 
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Joined: Mon Aug 08, 2005 1:00 pm
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Location: Santa Ana, CA
Quote:
Is there really any need for local distribution nowadays? Would it not make more sense, if you would distribute your guitars worldwide yourself?
As I said before, we have better things to do than deal with all the specialized E.U. regulations such as warranty, packaging, etc. The distributors handle this much better, through economy of scale, since they handle many other products as well.

Quote:
I do not really need a local store, when there is no "local" store in Germany, Belgium and the Netherlands . . .
I'm told that there's about a hundred authorized RIC stores in the German, Austrian, and Benelux areas. Their stock situation isn't any better or any worse than any stores here in the U.S. Kroc's statement "it is easier to squeeze water outta stone than get a Ric (ASAP)" is just as valid here as there.

This discussion also serves to highlight a decidely different cultural difference between Americans and Europeans on the issue of patience.


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 Post subject: Re: Recently shipped option for Europe!
 Post Posted: Fri Sep 23, 2005 3:31 am 
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Joined: Mon Aug 08, 2005 1:00 pm
Posts: 170
Location: San Diego, CA
Quote:
This discussion also servces to highlight a decidely different cultural difference between Americans and Europeans on the issue of patience.
That statement brings back some bad memories of waiting in lines for attractions at Disneyland Paris.


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