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 Post subject: International shipping Restrictions
 Post Posted: Thu Aug 18, 2005 2:30 am 
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Joined: Wed Aug 17, 2005 1:00 pm
Posts: 2
Location: Israel
A question to Mr. Hall:
Why are there restrictions on international shipping of RIC items, including guitars? As you know at the moment, online orders are possible only to adresses in the USA and Canada, which is not the case for other american guitar manufacturers.
As there is no dealer nor distributor in my country (Israel) purchasing RIC items is very complicated,
as I always need to find a relative/friend in the USA to be the "intermediate station" on the way, and I really don't want to bother anyone when online ordering.
I have 3 Ricks at the moment: 325v59, 325v63, 360, and an
order for a 360\12c63guitar from music123. They cannot ship it to me because of those restrictions. Again I had to give them a USA shipping adress, in fact- several shipping adresses in the past 16 months since I ordered. In the next 12-15 months untill I get the guitar, I'll probably have to find more adresses and arrange all sorts of combinations with friends and relatives, and it's really bothering for me and for them.
I'd like to be able to order directly with my adress in Israel as the shipping adress and that's it.
I believe it's an issue concerning other Rick fans around the globe.
Thank you.


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 Post subject: Re: International shipping Restrictions
 Post Posted: Thu Aug 18, 2005 5:08 am 
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Joined: Mon Aug 08, 2005 1:00 pm
Posts: 4037
Location: Santa Ana, CA
Quote:
Why are there restrictions on international shipping of RIC items, including guitars? As you know at the moment, online orders are possible only to adresses in the USA and Canada, which is not the case for other american guitar manufacturers.


Working backwards on your questions, I think you'll find that most major brands are highly protective of their overseas distributors and have dealer agreements that preclude shipping outside their market area. Whether they enforce them religiously I can't say. Only local music instrument distributors can deal with the varying regulations and provide proper service. If the local distributor is bypassed, there's no spare parts, no warranty assistance, and no reason for the local music store to be there at all anymore.

As far as online sales of small goods are concerned, I'll say that someday it will probably be possible in those regions where there isn't local distribution like Israel. But for now the formalities of preparing appropriate documentation, even as easy as say FedEx's or UPS's system is, it's just a bit more than we're prepared to deal with, and there's no current way that we can provide the level or service we feel the brand calls for outside of our home market. Automation of sorts will make this kind of thing possible but it's one step at a time.


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 Post subject: Re: International shipping Restrictions
 Post Posted: Thu Aug 18, 2005 5:14 pm 
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Joined: Wed Aug 17, 2005 1:00 pm
Posts: 2
Location: Israel
Mr. Hall,
Thank you very much for for your quick answer, I guess you're right.


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 Post subject: Re: International shipping Restrictions
 Post Posted: Fri Aug 19, 2005 2:54 am 
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Joined: Tue Aug 09, 2005 1:00 pm
Posts: 132
Location: Yorkshire, England
I have a similar problem, the chance of finding a left handed Rickenbacker hanging on the wall in a shop in the UK is very slim indeed, to find the model that you want is near impossible, to find a choice IS impossible. Any "specialist" guitar shop that may have something in stock will usually charge their "special" price because they know that they have you by the shorts if you really want one. Scanning the web sites of some US stores I find left handed inventories that list like a guitar heaven to me. But, of course, they can't ship to the UK. I don't know anyone in the US so my options are either pay through the nose here for something that isn't really the model/colour that I want, but it is that or nothing, or to fly to the USA buy what I really want (for half the UK price) and fly home again, not very environmently friendly (10,000 mile round trip), but actually still cheaper than the UK price! I once was stupid enough to try to order a lefty Rickenbacker in my local guitar shop, the sound of the staff falling about laughing as they demanded a full payment up front still gives me nightmares to this day.


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